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Refund Policy

At Zosack, we take great pride in providing our customers with the finest quality leather products. We believe that your satisfaction is of the utmost importance, and we want you to be completely happy with your purchase. That's why we are pleased to introduce our 30 Days Satisfaction Guarantee.

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Our Return Policy is designed to make your shopping experience with us as easy and hassle-free as possible. Here are the key details:

 

  1. 30 Days Satisfaction Guarantee: We offer a full refund or exchange within 30 days from the date of delivery for any Zosack's products purchased through our website, info@zosack.co.nz

  2. Condition of returned item: To be eligible for a return, your products must be in new and unworn condition, with all original tags and packaging intact. Our products should not show any signs of wear, tear, or damage. Please ensure that the item is in the same condition as when you received it.

  3. Return Process:

    • Contact our Customer Support: If you wish to initiate a return, please email us at info@zosack.co.nz with your order number, the reason for the return, and any relevant information.

    • Return Authorization: Once we receive your request, our customer support team will review your case and provide you with a Return Authorization Number (RAN) along with detailed return instructions.

    • Packaging: Please ensure the leather jacket is securely packaged in its original packaging or a similar protective box to prevent damage during transit.

  4. Refund Processing: Once we receive the returned product and confirm that it meets our return policy criteria, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

  5. Damages and Issues ( Defective items ): It is advisable that you first inspect your products perfectly upon receiving it. If the product is defective or damaged, we mean if you received the wrong product, please contact us via our official email: info@zosack.co.nz  as soon as possible so that we can look at the issue and make it right. How will customers get the return label?

    1. For defective products/customer remorse

      • Download/print

    2. Customer can return their products by mail.

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NOTE: The restocking fee for a defective or wrong item is free. 

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     6. Exceptions / non-returnable items

Certain items are not eligible for return. Please review the following list of non-returnable items before initiating a return:

  • Customized or Personalized Items: Any item that has been customized or personalized with specific names, initials, or designs cannot be returned unless it is defective or damaged upon arrival.

  • Final Sale Items: Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange.

  • Gift Cards: Gift cards and e-gift certificates are non-returnable and non-refundable.

  • Items Without Original Packaging: Please ensure that the item is returned with its original packaging and tags. Items returned without their original packaging may not be eligible for a refund.

       7. Return Shipping 

Please research your request upon gathering and contact us immediately if the items you bought are defective, in any way we take full responsibility and the shipping fee is FREE for defective products. But, when any customer mistakenly buys any product and decides on another size, color, or brand because they bought the incorrect size, color or brand. That time you must bear the full amount of delivery cost for the said item. 

       8. Missing Refund: If you believe you are missing a refund or encounter any issues with your refund, please follow these steps:

  • Check Your Account: First, check your bank account or credit card statement to confirm whether the refund has been processed. Refunds may take several business days to appear, depending on your financial institution.

  • Contact Us: If you have not received your refund within a reasonable time frame or have any concerns, please contact our customer support team at info@zosack.co.nz. Provide them with your order number and any relevant information to expedite the resolution process.

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